Shareholders

Denis Thom

LLB AF Inst D
CHAIRMAN
Mr Thom is a lawyer and professional director. He is a former Executive Chairman of Philips Fox New Zealand and Chairman of the NZSE Market Surveillance Panel.

He has been a director of a number of private and public companies and Chairman of Wellington International Airport Limited, Shortland Properties Limited, Rembrandt Suits Limited, Urbus Properties Limited and British American Tobacco (NZ) Limited. He is currently Chairman of Strategic Finance Limited and Webby Holdings Limited. At present Mr Thom holds directorships in British American Tobacco (Australasia Holdings) Pty Limited, Lumley General Insurance (NZ) Limited and Wellington International Airport Limited.
 

John Milford

Mr Milford took up the position of Managing Director on 3 April 2006. Following 23 years with the Allders Group of department stores in the UK, Mr Milford came to New Zealand in 1994 to take up an executive position with Farmers Trading Company. He was Chief Executive Officer for Pacific Retail Ltd until the sale of that business in 2004 when he became General Manager of Repco Australia, based in Melbourne.
Mr Milford is a trustee of Partnership Wellington Trust (Positively Wellington Tourism). Director, Wellington Regional Chamber of Commerce and Trustee of Scots College Charitable Trust.
 

Philip Shewell

 MBA MIoD
Mr Shewell was appointed a non-executive Director in 2001 following seven years as Managing Director for Kirkcaldies. He has 30 years experience in the retail sector in the UK and Australia as well as New Zealand. Mr Shewell is a professional director and is currently Chairman of The Retail Institute, a Director of Save the Children NZ and AMI Insurance Ltd, and a Trustee of the Wellington Museums Trust.
 

Terri O’Brien

Mrs O'Brien was welcomed to the board on 22 October 2003 and was the first female director of Kirkcaldie & Stains Limited. She has a long association with the company having been personnel manager for sixteen and a half years until retiring in September 2000. She had previously gained broad experience in management, recruitment and human resources in both the public and private sectors. Mrs O'Brien has extensive knowledge of retail and is an assessor with the Retail Industry Training Organisation.
 

Falcon Clouston

Mr Clouston joined the Board in June 2009. He has over 30 years experience in the financial services industry as a merchant banker and stockbroker. During this period he has been a member of the New Zealand Stock Exchange, member of the Government taskforce on private provision for superannuation and a member of the New Zealand Securities Commission. Currently he is a member of the New Zealand Stock Exchange Disciplinary Board and the ICANZ Appeals Council. Mr Clouston is the Chairman of NZ Fast Forward Fund Ltd and Chairman of Advice First Ltd. Mr Clouston is a Director of Landcorp Farming Ltd, Perpetual Capital Funds Management Ltd, Palliser Wines of Martinborough Ltd, Abacus Biotech Ltd and a Trustee of the New Zealand Red Cross. Mr Clouston is a Fellow of the Institute of Directors.
 

Registered Office:

179 - 193 Lambton Quay
Wellington
New Zealand 6011
Telephone: (04) 472 5899
Facsimile: (04) 473 0717

Postal Address:

P O Box 1494
Wellington
New Zealand 6140

Company Secretary:

Kerrie Cole

Auditor:

PricewaterhouseCoopers
P O Box 243
Wellington 6140
 

Department store

Located on Lambton Quay, the capital's main shopping street, the store is instantly recognisable as the city's and probably the country's premier department store. The facade of the building has retained an elegance of architecture that reflects the flair and quality of the merchandise inside.
The store is made up of three retail levels with a total floor area of almost 4,000 square metres. It is organised on traditional lines with a single manager or buyer responsible for the purchasing and selling in each department.
The wide range of merchandise encompasses commodity items through to exclusive lines of the world's most famous marques such as Waterford crystal. In particular the cosmetic department represents instantly recognisable names like Estee Lauder, Clinique, Shiseido and Lancome and Mac. Many high profile local brands are also on offer including Jane Daniels and Ashley Fogel fashions, Martinborough wines and Rembrandt suits.
The emphasis throughout the store is on quality of product and service. Kirkcaldie & Stains has a general policy of competitive pricing of merchandise and is proud of offering value for money even on the most exclusive of lines. The after sales service ranks second to none and includes a "no questions asked" refund or replacement policy.

Atmosphere, ambience, magic

There is still something very appealing about a full range of merchandise in a single location and there is an atmosphere that can be created in a department store that cannot exist in a smaller shop. Kirkcaldie & Stains cultivates its own ambience in many ways.
Live music regularly entertains customers. On weekday lunchtimes waltzes and ballads come from the Bechstein grand piano on the second floor. At other times choirs, brass bands and string ensembles take their turn to fit the music to the mood and season.
Some old traditions are kept alive and well within the store. Staff are still referred to by their surnames and always make the effort to address customers by name. Cages of live birds are a favourite with old and young alike. Special services such as the wedding and gift registry provide the personal touch that is important to both customer and store in building relationships and rapport.

Stores within the store

Kirkcaldie & Stains sublets space within the store for specialist shops. which include Mecca Cosmetica, Rodd & Gunn, Witchery, Crabtree & Everlyn and Scent Floral Boutique. Also sub-contracted are the cafe on the second floor and the beauty salon.
 

Promotions

Kirkcaldie & Stains hosts special events throughout the year that provide additional service to its customers and support the local community. Evening functions included wine tasting, demonstrations and launches of new products. Two charity evenings are held each year. Proceeds from the sale of entry tickets go to the charity with the incentive of discounts on all purchases throughout the store.
The store holds twice-yearly sales at the end of the summer and winter seasons. Kirkcaldie & Stains is famous for its genuine marked-down prices and attracts customers from far and wide especially for the first day of each sale week.

Behind the scenes

In addition to the retail space, there are hundreds of square metres of reserve stock rooms discretely located within the store and in the Harbour City Centre. Reserves are kept close at hand in order to meet customer requirements as quickly as possible and enable buyers to maintain tight inventory control.
A compact despatch and receiving area on Brandon Street is busy and a feat of logistical organisation. It is the sole point of entry of millions of dollars worth of stock into the store and the point of departure for all goods that are delivered locally or mailed overseas. Kirkcaldie & Stains offers GST free trading where goods are sent directly offshore on behalf of customers.

Personnel

In today's commercial environment, retailing is a seven days per week operation. This brings challenges in attracting, retaining and supporting high quality employees. Kirkcaldie & Stains meets these challenges in a practical way and is proud of the rapport with its employees.
The Company employs over 200 people of whom around half are full time. Part-time and casual employees are crucial for the successful staffing of a store that opens every day and often for extended hours. The fact that many members of staff have worked with the Company for decades is testament to the family atmosphere that the workforce enjoys. It follows that the Company meets all its legal and moral responsibilities in caring for and developing its staff.

Corporate history

Trading commenced in 1863 and the Company was first incorporated with limited liability in 1900. In 1931, a controlling interest was sold to British Overseas Stores, which kept its investment until selling to Renouf Corporation, a New Zealand based investment company, in 1985. Renouf suffered financial difficulties following the share market crash in 1987 and, as part of financial restructuring, was renamed Hellaby Holdings Limited. Hellaby Holdings Limited floated 49% of the share capital in 1995 through an offering to staff, customers and the general public. The balance of the shares was sold by Hellaby Holdings Limited in 1997 and 1999. The Company's staff share purchase scheme was introduced in 1997. In May 2001 Kirkcaldie & Stains Limited achieved full listing on the New Zealand Stock Exchange.
The store has become part of the Wellington psyche, a symbol of quality and durability, elegance and comfort, tradition and respectability. Even though it numbers the rich and famous among its customers (including the late Queen Mother), the store still operates under one of its founding tenets that all customers are treated with the same high standard of service.

The following reports may be downloaded in Portable Document Format (pdf). You need Adobe Acrobat Reader to view the files. If you do not have Acrobat Reader installed on your system you will need to download the software (free) from ADOBE. Click here to download Adobe Acrobat.

Please contact the company secretary if you would like hard copies of these reports.

Financial Timetable

 The following dates are indicative only:
Financial year end: 31 August
Full year result announcement: November
Final dividend: December
Annual shareholder meeting: January/February
Half year-end: 28 February
Interim result announcement: April
Interim dividend: April/May
Shareholder evening in store: June
 

Annual Report 2009 (5.0 Mb)
Interim Report 2009 (1.6Mb)

Annual Report 2008 (3.4Mb)
Interim Report 2008 (2Mb)

Annual Report 2007 (1Mb)
Interim Report 2007 (579Kb)

Annual Report 2006 (332Kb)

Annual Report 2005 (415Kb)
Interim Report 2005 (545Kb)

Annual Report 2004 (408Kb)
Interim Report 2004 (160kb)

Annual Report 2003 (148Kb)
Interim Report 2003 (60Kb)

Annual Report 2002 (964Kb)
Interim Report 2002 (388Kb)

Annual Report 2001 (824Kb)